REFUND ADVANTAGE (SERVERS ARE DOWN) (01/06/2025) [RESOLVED]

REFUND ADVANTAGE (SERVERS ARE DOWN) (01/06/2025) [RESOLVED]

WE JUST LEANED THAT REFUND ADVANTAGE SERVERS ARE DOWN.
AS OF 11:01 AM 1/6/25, WE HAVE BEEN NOTIFIED THAT THE SERVERS FOR REFUND ADVANTAGE ARE DOWN. THEY ARE WORKING TO RESOLVE THE ISSUE, BUT IT IS CAUSING BANK APPLICATIONS TO SAY "SENT" FOR LONGER THAN NORMAL. ALONG WITH DELAYING ADVANCE DECISIONS. â€‹WE WILL POST UPDATE AS SOON AS IT'S RESOLVED. 
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