Software News
2026 PROWEB SOFTWARE RELEASE - WHAT TO EXPECT (10/30/2026)
We will begin the process of rolling out Pro Web 2026 the week of November 2nd. This is a very fluid process, but our goal is to keep your disruption of service to a minimum. What can you expect once we roll out 2026? Your Production site will ...
TAX SEASON DEADLINES (4/14/2026)
EXTENSIONS & DEADLINE The deadline for submitting timely 2025 individual income tax returns and extensions is Wednesday, April 15, 2026. Returns and extensions will be considered timely filed if they are postmarked by April 15 or electronically filed ...
USERS REPORTING SPORADIC ERRORS NAVIGATION IN PRO WEB (02/27/2026) [RESOLVED]
4:15 pm ET – All issues have been resolved at this time. Our teams will continue to monitor. 3:30 pm ET – Return Summary calcs have been turned back on at this time. 3:12 pm ET – Development has determined the cause and corrected the issue. At ...
Update to Form OR-40 Instructions for Oregon Kids Credit (01/31/2026)
Software vendors received the following messaging from Oregon. Note: The software update will be deployed on Monday morning. Here is the link to the FAQs: Oregon Department of Revenue : Oregon Kids Credit return adjustments : Individuals : State of ...
ALABAMA REJECT CODE: AL40-QVL-500 (1/31/2026)
If your office receives the below Alabama reject code now and over the weekend, please do not resubmit until this blog post has been updated. We hope to have an update on Monday morning that will correct the issue causing this reject. Reject Code ...
VALIDATION ERROR: FORM 4547 (1/30/2026)
Reminder to click on the validation errors on the Welcome Page to correct any outstanding validation errors. Our top validation is currently: The element ‘IRS4547’ in namespace ‘http://www.irs.gov/efile’ has invalid child element ...
SOUTH CAROLINA STATE E-FILING ISSUE (1/22/2026) [RESOLVED]
We wanted to inform you of a temporary issue identified by the South Carolina Department of Revenue this morning that is affecting some state e-filed returns. The state has confirmed the problem is on their end, and E-filing has been temporarily ...
IRS REJECT 181-01 - INVALID IP PIN (01/17/2026)
IRS Reject 181-01 Series Rejects for Invalid IP PIN We have seen a huge uptick in IRS reject code 181-01 during the past 2 days of HUB testing. We have discovered that taxpayers who logged in to the IP Portal during the last couple of weeks may have ...
IRS HUB TESTING - REJECT IND-515-01 (01/16/2026)
We are aware of a large number of returns getting this reject code today. Reject IND-515-01 IND-515-01: The Primary SSN in the Return Header must not be the same as the Primary SSN in another return filed for the same tax year.; You may see the ...
IRS HUB TESTING PAUSED (1/16/2026) [RESOLVED]
The IRS is experiencing some issues this morning and has paused HUB testing. The IRS has informed us that they have temporarily stopped HUB transmissions today to address an internal programming issue. As a result, the rejection noted below may ...
SOME STATES ARE NOW AVAILABLE (1/8/2026)
We have released the first version of the following states. This list will be updated as additional states become available. Alabama Arizona Arkansas California Connecticut Delaware Georgia Hawaii Idaho Illinois Iowa Kansas Kentucky Louisiana Maine ...
KNOWN VALIDATION ERROR AFFECTING SOME TAX RETURNS (01/02/2026) [RESOLVED]
We are currently seeing some tax returns receive a Validation Error related to the following message: The 'http://www.irs.gov/efile:ThirdPartyDesigneePIN' element is invalid. The value '1982' is invalid according to its datatype ...
2025-26 PRO WEB RELEASE - WHAT TO EXPECT [10/30/2025]
We will begin the process of rolling out Pro Web 2025 the week of November 3rd. This is a very fluid process, but our goal is to keep your disruption of services to a minimum. What can you expect once we roll out Pro Web 2025? Your Production site ...
MICROSOFT AZURE ISSUE -[10/29/2025] [RESOLVED]
Microsoft Azure is currently experiencing issues worldwide with its services. This is manifesting itself in Proweb as slowness and/or errors. We are taking steps to ensure Proweb remains working through the Azure outage. Here is a link to the ...
DEADLINE FOR CASH ADVANCE LOAN (03/13/2025)
REFUND ADVANTAGE The deadline for submitting Refund Advantage taxpayer applications for advance loan products is Saturday, March 15, 2025. Beginning March 16 (UTC time), all application records sent with an advance loan application will be rejected ...
NY & CO - DELAY IN STATE ACKNOWLEDGEMENT (02/03/2025)
We received the below messaging from NYS this morning (2/3/25). “We are experiencing issues with sending Acks at this time. This issue appears to of started on Friday (1/31/25), our ITS team is currently looking into this issue and we will provide an ...
PRIOR YEAR AND STATE ONLY E-FILE ARE LIVE NOW! (01/30/2025)
Prior year (Fed + State) and Current Year State only e-file are LIVE NOW! As you know, the IRS allows the Current Year + the 2 prior years to be filed electronically. 2024 State Only - Live Now! 2023 Prior Year - All e-file types - Live Now! 2022 ...
WHAT'S TRENDING IN OUR SUPPORT: IRS REJECT F8962-070 (1/27/2025)
The e-File database indicates Form 8962 must be included in the return. The taxpayer, the taxpayer’s spouse if filing jointly, or a dependent claimed on the tax return was enrolled in Affordable Care Act (ACA) Marketplace health insurance and advance ...
TOP IRS REJECTS FROM EARLY TRANSMISSIONS (1/16/2025)
Early IRS rejects are following a similar pattern to prior years... Top Reject 3rd year repeating is.... F8962-070 is by far the leader out of the gate. Counting for almost 30% of all rejects. Missing Form 1095-A Health Insurance MarketPlace ...
PRO WEB: AVAILABLE CARRY FORWARD ITEMS
Below are the list of items available with our Pro Web program as of Janury 15, 2025 Carryforward of an IP PIN Warning if IP PIN Existed on Prior Year Return Presented as an e-file warning if present on prior year but not current year Carryforward of ...
FORM 8863 - DISPLAY EXPLAINED - WE RECOMMEND
MYTH: The screenshot below shows the total amount of Lifetime Learning Credit (LLC) and/or American Opportunity Tax Credit (AOTC) a return is eligible to claim (i.e. the actual calculation of the education credit). MYTH BUSTED: The screenshot (and ...
REFUND ADVANTAGE (SERVERS ARE DOWN) (01/06/2025) [RESOLVED]
WE JUST LEANED THAT REFUND ADVANTAGE SERVERS ARE DOWN. AS OF 11:01 AM 1/6/25, WE HAVE BEEN NOTIFIED THAT THE SERVERS FOR REFUND ADVANTAGE ARE DOWN. THEY ARE WORKING TO RESOLVE THE ISSUE, BUT IT IS CAUSING BANK APPLICATIONS TO SAY "SENT" FOR LONGER ...
FORM 1040-ES PAYMENT CALCULATOR NOW AVAILABLE
We’re excited to announce that ProWeb now supports a “1040 Estimated Payments Calculator” tool. This tool is housed under the Payments & Estimates menu > Vouchers for 20XX Estimated Tax Payments. Below is a series of screenshots highlighting this new ...
ERRORS PRINTING RETURNS (4/4/2024) [RESOLVED]
UPDATE -11:38AM - The PDFs are rendering from all areas of the application. If you are still getting an error printing, log out, close your browser, open a new instance of the browser (not just a new tab) and log back in. This will clear any error ...
WHAT RETURNS CAN BE ELECTRONICALLY FILED? (03/13/2024)
Just a quick reminder, as we move into the final month of e-file on what types of returns can be electronically filed through our software. Federal 1040 (including 1040-SR, 1040-NR & 1040-SS) and State returns Current Year (2023) Prior Year (2022 and ...
PATH ACT FUNDING (2/15/2024)
Under the federal Protecting Americans from Tax Hikes (PATH) Act, the IRS cannot issue Earned Income Tax Credit (EITC) and Additional Child Tax Credit (ACTC) refunds before mid-February. In anticipation of a large funding file from the IRS in a few ...
1095-A FALSE VALIDATION ERROR (02/09/20224) [RESOLVED]
02/09/2024 11:15AM We are currently working on an issue in Proweb's 1095-A menu that is throwing a false validation error for TY2023 & TY2022. Scenario: I have completed the 1095-A by entering the appropriate data. I click continue and the ...
STATE PDF’S WITH “DO NOT MAIL” WATERMARK (02/06/2024)
We just wanted to share a quick reminder about state PDF’s when they display the “Do Not Mail” watermark (shown below) and what that means. Why does a form in my State PDF say “Do Not Mail”? When a PDF has the “Do Not Mail” watermark, this means we ...
COMMON EIN REJECTS (02/05/2024)
The following EIN rejects are common rejects this time of the season. FW2-502: Form W-2, Line B ‘EmployerEIN’ must match data in the eFile database F1099R-502-02: Form 1099-R, ‘PayerEIN’ must match data in the e-File database. Tips for correction: ...
TOP REJECTS WE ARE SEEING (02/01/2024)
IND-181-01:The Primary Taxpayer did not enter a valid Identity Protection Personal Identification Number (IP PIN). Please visit www.irs.gov/getanippin for further information and resubmit your return with the correct number. IND-180-01: Primary ...
PRIOR YEAR RETURNS: AVOIDING IRS REJECT F1040-034-07 (02/01/2024)
The IRS currently has a business rule in place that will erroneously reject any 2022 or 2021 return that has a 1099-R with Federal Withholding. They are working with industry to determine the best resolution. During the meantime, we strongly ...
NOW OPEN - PRIOR YEARS & STATE ONLY E-FILES (01/31/2024)
You can now e-file Prior years and state only returns. Reminder You can not do bank product RT on any prior year returns. You can e-file up to 3 prior years, which means you can do 2022, 2021, and 2020. Any other years will have to be mailed.
STATE NEWS RELASE - LA, CO, AL (01/31/2024)
LA Louisiana has found an issue and turned efile off temporarily. Please do not transmit any LA returns until 5:00pm ET today (January 31st). Currently, all LA transmissions will reject with code “Vendor” and reason “You have not been approved to ...
GEORGIA STATE RETURNS - DELAYED START OF E-FILE (01/29/2024)
The e-file start date for GA state returns has been delayed to February 2nd. Any GA returns transmitted before Feb. 2nd will not receive an acknowledgement until after they open the filing season on February 2nd.
THE NUMBER ONE REJECT THROUHOUT THE INDUSTRY (REJECT -F8962-070) (01/29/2024)
Reject F8962-070: The e-File database indicates that Form 8962 or a binary attachment with description containing "ACA Explanation" must be present in the return. Instructions for resolution. If an individual tax return should include Form 8962, ...
E-FILE IS LIVE NOW (01/29/2024)
E-file is live, returns & acknowledgements are flowing slowly today. Pre-acks are turned off for 2023. If you are still seeing the option, log out and back in. Both IRS & bank acks will be slow moving today as everyone gets caught up from the weekend ...
MONDAY, JANUARY 29TH: SETTING EXPEXTATIONS (01/27/2024)
The IRS will open their MeF system to accept e-files from all vendors in the industry at 9 am ET 11:00 ET (Tentative Time) We will turn on e-file for TY 2023 You will be able to send your Federal and State Returns together. State only will not be ...
2022TY CONTINUE BUTTON NOT WORKING - ISSUE (01/26/2024)
Known Issue - In TY2022 the botton under "DUE DILIGENCE CHECKLIST" not allowing to click "CONTINUE" Known Issue - In TY2022 the botton under "FORM 5695 - RESIDENTIAL CLEAN ENERGY CREDIT" not allowing to click "CONTINUE" We have reported the issue to ...
INTRODUCING THE PORTAL CLIENTS LIST (01/26/2024)
The Customer Portal list allows the sites to more easily manage the taxpayers who have been sent a customer portal link. Select the Portal Clients button on the Welcome Screen. This will display a client portal listing for the taxpayers you have sent ...
1099- NEC - ISSUE [RESOLVED]
We are aware that ProWeb Software is not allowing anyone to add 1099-NEC in the return. We have reported the issue to the developers and they are working on fixing it. UPDATE: 01/ 25/2024 - 6:30PM A product deployment for Pro Web Software will occur ...
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